This policy applies to all purchases made from Alignment Health Services, whether in-clinic or through our online store. It is governed by the laws of Canada and the Province of Alberta.
By completing a purchase, you agree to this policy.
All product sales are final, and we're unable to offer refunds or exchanges once an item has left our care. Because we sell health and wellness products, we can't resell or verify the handling of anything once it's in a customer's possession. Some items may carry a manufacturer's warranty — where that applies, please refer to the manufacturer's own terms for replacement or servicing.
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving it and we'll make it right.
We require at least 48 hours' notice to cancel or reschedule an appointment. Sessions cancelled with less notice, or missed altogether, may be subject to the full session fee.
12-session packages are booked and paid for as a full course at the start; sessions used are non-refundable once the package has begun.
Shipping costs are non-refundable unless an item was damaged in transit or the wrong item was shipped. Customers are responsible for return shipping fees unless otherwise agreed in writing.
To report a problem or request assistance with an order or appointment, please visit our Contact page.
Alignment Health Services reserves the right to update this policy at any time. Please review it periodically.